Terms & Conditions

Safety Policy

On an Imagine activity we prioritise safety before any fun and learning can take place. While there are inherent risks with outdoor adventure activities we have a thorough risk assessment policy that mitigates any perceived risks.

Activity Safety 

We will always have coaches and guides who are first aid qualified and have a wealth of outdoor adventure experience. They provide background checks, have a passion for teaching and a vocational background in education. We also work closely with additional professional vendors on site, which are certified in the specific activities they provide.

Our group sizes small and have high coach to student ratios for optimum coaching and safety conditions, especially for any water activities where we usually have a coach to participant ratio of  1 : 3.  For forest and hiking activities ratios do not exceed 1:8.

Risk Assessments 

Prior to any activity we offer each location and activity has undergone a thorough risk assessment where all the perceived risks have been mitigated. Imagine coaches will be versed with the risk assessments for each activity and and standard operational procedures (SOP’s) for the fastest response possible to any adverse situations. 

If the perceived risk of any activity exceeds a certain threshold then the activity will either be cancelled or rearranged. In Taiwan, weather can be a huge factor in this decision making and our pre-trip checks include a discussion about the conditions for the activity.     

We are committed to aligning with the government authorities’ directive to make sure our camps run as safely as possible and to ensure we minimize the potential risks exposed to our camp. We encourage healthy living with a good diet and being active outside. We deem being out in nature as one of the best ways to keep healthy, especially concerning mental and emotional health.

Even during a full camp, the number of kids and Imagine Coaches at camp is well below the number found at a typical school.

We will reserve the right to cancel the camp if we deem the conditions would put any participants at risk or if governmental announcements and restrictions will hinder the operation of the camp. Children with recent travel history or under home-quarantine will not be allowed on the camp. For these cases, please check the cancellation policy on our website.

COVID-19 Response

*We will not operate any trips that do not 100% comply with the CDC guidelines

Measurements before school trips & camps:
* Increased cleaning and disinfecting of the tools we use.
* Ensuring vendors we work with and gyms we go to are up to the same standards and follow any government regulations. 

Measurements during camps and school trips:

* We will check temperatures before getting on the bus.
* We will promote frequent hand washing and wearing masks on bus rides.
* We will disinfect the attendee’s hands before entering the bus and during activities as much as possible

 

Payments & Refunds

Payment

Once parents have completed the sign up form they have 14 days in which to complete and confirm payment, before our booking system will automatically cancel the registration. Once payment has been confirmed your child’s place on the camp is set, you will then receive a welcome email containing all camp details. Please double check your personal details are correct, email is our primary mode of communication.

Each camp carries a fixed NT1,000 Registration Fee that is non-refundable. Once you are signed up and paid this fee is not subject to refunds. This fee covers the initial planning and preparation for the experience as well as the registration administration costs.

Cancellation Policy

In the rare case that Imagine-Taiwan must postpone or cancel a trip due to typhoons or other circumstances out of our control, parents can choose to use their fees (tuition and registration fee) as credit for a later camp. If a parent still requires a refund, 100% refund of tuition fees for the days missed will be provided.

In the event of rain and/or wind, please note the camp will continue as planned but the scope of the activities may change slightly. Alternative indoor activities may be available in the event of excessively bad weather. If we decide for safety reasons the camp is unable to go ahead, 100% refund of tuition fees for the days missed will be provided.

Cancellation Refund Policy
Exceptions to our cancellation policy can not be made for any reason, including weather, civil unrest, natural disasters or personal, family and medical emergencies. In all cases, we will not be responsible for any personal expenses incurred such as airline tickets, hotels or car rentals.

– Cancellation 60 days before: 100% refund of tuition fees

– Cancellation 30 – 59 days before: 80% refund of tuition fees

– Cancellation 15 – 29 days before: 50% refund of tuition fees

– Cancellation 7 – 14 days before: 30% refund of tuition fees

– Cancellation 1 – 7 days before: 10% refund of tuition fees

– Cancellation on the first day of camp: no refunds

Changes after booking

Imagine-Taiwan will do its best to accommodate desired changes of camp dates with an administration fee of NT500 per change

Hikes and tours

Payment

Once you’ve completed the sign up form you have 7 days in which to complete and confirm payment, before our booking system will automatically cancel the registration. Once payment has been confirmed your place on the trip is set, you will then receive a welcome email containing the trip itinerary and detailed packing list. Please double check your personal details are correct, email is our primary mode of communication.

Each trip carries a fixed NT500 Registration Fee that is non-refundable. Once you are signed up and paid this fee is not subject to refunds. This fee covers the initial planning and preparation for the experience as well as the registration administration costs.

Cancellation Policy

In the rare case that Imagine-Taiwan must postpone or cancel a trip due to typhoons or other circumstances out of our control, you can choose to use your fees (trip cost including registration fee) as credit for a later trip. If you still require a refund, 100% refund of trip cost minus registration fee will be provided.

In the event of rain and/or wind, please note the trip will continue as planned but the scope of the activities may change slightly. If we decide for safety reasons the trip is unable to go ahead, 100% refund of trip costs will be provided.

Cancellation Refund Policy

Once permits have been applied for, which is usually between 30 – 60 days before the trip (please check details for specific trips), 20% of the full trip amount can be refunded if you want to cancel. Once permits have been applied for, trips are non-transferable.

– Cancellation 30 days before permit application: 100% refund of trip costs or trip credit

– Cancellation 15 – 29 days before permit application: 80% refund of trip costs or trip credit

– Cancellation 7 – 14 days before permit application: 50% refund of trip costs

– Cancellation 1 – 13 days before permit application: 30% refund of trip costs

– Cancellation on or after permit application day: 20% refund of trip costs